Marketplace
Can I upload my own lab reports or cupping scores?
Yes, Kaffea-X works with a network of SCA certified Q-grading agencies to ensure quality and authenticity of reports. If your independent Q-grading agency is not listed on the platform, you can request its inclusion by emailing listings@kaffeax.com ...
Who performs the quality evaluation?
Quality evaluations on Kaffea-X are performed by certified laboratories and licensed Q-Graders who follow international standards such as the SCA cupping protocol. Kaffea-X also reviews and authenticates these evaluations to ensure the integrity and ...
What grading standards does Kaffea-X use?
Kaffea-X uses internationally recognized grading standards, including SCA cupping protocols and Q-Grader evaluations, which are conducted by certified laboratories. All quality reports submitted through the platform are subject to authentication by ...
What happens to my listing if my subscription wasn't renewed?
If your subscription is not renewed or if the renewal fee payment is pending, your account and all associated listings will be suspended. Upon renewal of the subscription, listings and overall trading access may be reinstated.
Can I cancel a trade?
Once a bid has been auto accepted or accepted by the seller, buyer & seller have 24 hour window time to cancel the trade. If the trade is not canceled during this 24 hour window it is automatically confirmed and progresses to contract generation. ...
How long does it take before my listing gets approved?
Listings are typically reviewed and approved within 1 business day from the time of submission. During this period, Kaffea-X will verify the accuracy and completeness of the information provided, including whether the details entered on the listings ...
Can I request a refund for a trade or transaction on Kaffea-X?
For transactions settled via escrow, buyers reserve the right to recoup deposits made towards the settlement amount in the event of a canceled trade. Additional transaction and payment processing fees may apply. For transactions settled via direct ...
How do buyers and sellers contact each other?
All bid-offer processes are anonymous. Buyers and sellers cannot directly communicate until a trade has been successfully completed and both parties have signed a contract. Once the agreement is in place, company names, email addresses, and phone ...
How is a trade executed on Kaffea-X?
Once both buyer and seller confirm the trade, it is immediately locked using atomic execution. This prevents any double-booking or conflicting trades on the same coffee lot. Immediately locked up when the bid submitted is above the reserved price
Is there any fee to trade in the marketplace?
All transactions on the Kaffea-X platform is subject to 1% commission payable by the seller. Trades that are settled via the third-party settlement agent escrow.com additional transaction and payment processing fees may apply to both parties, the ...
How is currency conversion handled?
Kaffea-X currently handles transactions exclusively in USD (United States Dollar). Currency conversion must be managed by the user's own bank or payment provider if they operate in a different currency.
How are sellers paid?
For transactions settled via escrow, funds are held securely in the settlement agent, escrow.com until all delivery and payment conditions are fulfilled. For transactions settled via direct payment or letter of credit, all funding arrangements are ...
Where do I report fraudulent or misleading transaction?
If you receive emails or SMS messages impersonating Kaffea-X communication that you believe is suspicious or fraudulent, report to support@kaffea-x.com.
Can I save or favorite listings?
Yes, you can save or favorite listings by clicking the heart-shaped icon located at the far right of each listing. Favorited items can then be viewed in the "My Watchlist" module for easy access.
Is there a messaging or chat system for negotiations?
There is no direct messaging or chat system for negotiations. All negotiations are handled through the built-in bidding and counter-offer system during trading hours NYSE.
Can I create a watchlist or set price alerts?
Yes, you can create your own watchlist on Kaffea-X to keep track of specific listings or products of interest. However, price alerts or automatic notifications are not currently available. This feature may be considered for future platform updates.
Are my business transactions legally binding on Kaffea-X?
Yes, all transactions on Kaffea-X are legally binding once both parties sign a contract.
Do I need to upload export/import documents?
Yes, the subscription process requires upload of relevant business registration document. For listings of specialty coffee (SCA Grade >79), you are required to upload supporting Q Grade report and Proof of Award (if applicable).