Marketplace
What documents are required to register as a seller or buyer?
This information is required to verify your business and ensure that only authorized users are granted access to trade on the platform. 1. Company name and contact information 2. Business registration or tax identification number 3. Supporting ...
Can I upload my own lab reports or cupping scores?
Yes, Kaffea-X works with a network of SCA certified Q-grading agencies to ensure quality and authenticity of reports. If your independent Q-grading agency is not listed on the platform, you can request its inclusion by emailing listings@kaffeax.com ...
Who performs the quality evaluation?
Quality evaluations on Kaffea-X are performed by certified laboratories and licensed Q-Graders who follow international standards such as the SCA cupping protocol. Kaffea-X also reviews and authenticates these evaluations to ensure the integrity and ...
What grading standards does Kaffea-X use?
Kaffea-X uses internationally recognized grading standards, including SCA cupping protocols and Q-Grader evaluations, which are conducted by certified laboratories. All quality reports submitted through the platform are subject to authentication by ...
What happens to my listing if my subscription wasn't renewed?
If your subscription is not renewed or pending renewal fee payment, your account and all listings attached to the same will be suspended. Upon renewal of subscription, listings and overall trading access can be reinstated.
How can I verify the details in the coffee listing?
All specialty coffee listings on platform are accompanied by Q-grade report issued by an SCA certified grading agency and any proof of awards or certifications. Some listings also provide sample beans for independent verification.
Can I cancel a trade?
Once a bid has been auto accepted or accepted by the seller, buyer & seller have 5 minutes window time to cancel the trade. If the trade is not canceled during this 5 minutes window it is automatically confirmed and progresses to contract generation. ...
Can I place a bid below the listed price?
Yes. Buyers may submit a bid below the seller�s listed price. However, acceptance of such a bid is at the sole discretion of the seller. The seller may choose to accept the offer, reject it outright, or issue a counteroffer. If a counteroffer is ...
How long does it take before my listing gets approved?
Listings are typically reviewed and approved within 1 business day from the time of submission. During this period, Kaffea-X will verify the accuracy and completeness of the information provided, including whether the details entered on the listings ...
Can I request a refund for a trade or transaction on Kaffea-X?
All transaction funding and handling of specific refund scenarios is via the settlement agent, escrow.com.
What if a trade is canceled?
If a trade is canceled within the 5 minute affirmation window, no penalties are applicable. For all cancelations beyond the affirmation window, (failure to sign contract, deposit funds, delivery, etc) penalty fees of up to 1% of total transaction ...
How do buyers and sellers contact each other?
All bid-offer processes are anonymous. Buyers and sellers cannot directly communicate until a trade has been successfully completed and both parties have signed a contract. Once the agreement is in place, company names, email addresses, and phone ...
How is a trade executed on Kaffea-X?
Once both buyer and seller confirm the trade, it is immediately locked using atomic execution. This prevents any double-booking or conflicting trades on the same coffee lot. Immediately locked up when the bid submitted is above the reserved price
Is there any fee to trade in the marketplace?
All trades on the Kaffea-X platform are subject to standard third-party fees from our settlement provider, Escrow.com, which are split evenly between the buyer and seller. These fees typically amount to approximately 2% of the transaction value and ...
What happens if a bid expires?
No further actions are permitted on expired bids on the part of the buyer or the seller. Buyers are free to resubmit bids as long as the listing is live and there is outstanding inventory.
How does bidding work?
Buyers can browse active listings on the Marketplace and submit a bid specifying desired price and quantity. Buyers can also indicate willingness to receive a partial order in the event of rapidly diminishing inventory in an active trading scenario. ...
How are sellers paid?
Once the seller has produced delivery confirmation either through warehouse or FOB readiness, the settlement agent, escrow will release the funds (adjusted for applicable fees) to the seller 3 days hence unless the buyer has raised an objection ...
Where do I report fraudulent or misleading transaction?
If you receive emails or SMS messages impersonating Kaffea-X communication that you believe is suspicious or fraudulent, report to support@kaffea-x.com.
Can I make a counter offer?
Seller can make a counter-offer on a bid soliciting a higher price. Sellers may not counter-offer a different quantity than the original bid. Buyer may accept or reject the counter-offer. Counter-offers expire in 60-minutes if not acted upon by the ...
Can I save or favorite listings?
Yes, you can save or favorite listings by clicking the heart-shaped icon located at the far right of each listing. Favorited items can then be viewed in the "My Watchlist" module for easy access.
Is there a messaging or chat system for negotiations?
There is no direct messaging or chat system for negotiations. All negotiations are handled through the built-in bidding and counter-offer system during trading hours NYSE.
Can I create a watchlist or set price alerts?
Yes, you can create your own watchlist on Kaffea-X to keep track of specific listings or products of interest. However, price alerts or automatic notifications are not currently available. This feature may be considered for future platform updates.
Are my business transactions legally binding on Kaffea-X?
Yes, all transactions on Kaffea-X are legally binding once both parties sign a contract.
Is there a Know Your Customer (KYC) process?
At subscription, all users on Kaffea-X platform are screened via OFAC and internal due diligence protocols prior to gaining full access to platform. In addition, trading participants on the platform and required to complete additional independent ...
Do I need to upload export/import documents?
Yes, the subscription process requires upload of relevant business registration document. For listings of specialty coffee (SCA Grade >79), you are required to upload supporting Q Grade report and Proof of Award (if applicable).