Where do I report fraudulent or misleading transaction?

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• Can I request a refund for a trade or transaction on Kaffea-X?

  For transactions settled via escrow, buyers reserve the right to recoup deposits made towards the settlement amount in the event of a canceled trade. Additional transaction and payment processing fees may apply. For transactions settled via direct ...

• Do I need to upload export/import documents?

  Yes, the subscription process requires upload of relevant business registration document. For listings of specialty coffee (SCA Grade >79), you are required to upload supporting Q Grade report and Proof of Award (if applicable).

• Is there any fee to trade in the marketplace?

  All transactions on the Kaffea-X platform is subject to 1% commission payable by the seller. Trades that are settled via the third-party settlement agent escrow.com additional transaction and payment processing fees may apply to both parties, the ...

• How long does it take before my listing gets approved?

  Listings are typically reviewed and approved within 1 business day from the time of submission. During this period, Kaffea-X will verify the accuracy and completeness of the information provided, including whether the details entered on the listings ...