Where do I report fraudulent or misleading transaction?

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• Can I request a refund for a trade or transaction on Kaffea-X?

  All transaction funding and handling of specific refund scenarios is via the settlement agent, escrow.com.

• Do I need to upload export/import documents?

  Yes, the subscription process requires upload of relevant business registration document. For listings of specialty coffee (SCA Grade >79), you are required to upload supporting Q Grade report and Proof of Award (if applicable).

• How can I verify the details in the coffee listing?

  All specialty coffee listings on platform are accompanied by Q-grade report issued by an SCA certified grading agency and any proof of awards or certifications. Some listings also provide sample beans for independent verification.

• What if a trade is canceled?

  If a trade is canceled within the 5 minute affirmation window, no penalties are applicable. For all cancelations beyond the affirmation window, (failure to sign contract, deposit funds, delivery, etc) penalty fees of up to 1% of total transaction ...

• How long does it take before my listing gets approved?

  Listings are typically reviewed and approved within 1 business day from the time of submission. During this period, Kaffea-X will verify the accuracy and completeness of the information provided, including whether the details entered on the listings ...