General
What Happens If a Government Bans Coffee Exports Mid-Trade?
After the contract is confirmed on the Kaffea-x platform and relevant contracts are signed in the event of subsequent settlement exceptions, parties may initiate dispute or arbitration proceedings under the terms of the applicable GCA or ECFA.
What If a coffee arrives and doesn't match Its listing description?
After the contract is confirmed on the Kaffea-x platform and relevant contracts are signed in the event of subsequent settlement exceptions, parties may initiate dispute or arbitration proceedings under the terms of the applicable GCA or ECFA.
What if I fail OFAC screening?
All OFAC screening responses are subject to Kaffea-X due diligence and review prior to granting access to the platform.
How do I add or remove users from my company team?
Admin users may add or remove team members from your company account. Each subscription includes two (2) users at no additional cost; any additional users will incur a fee of $350 each.
Can I update my company profile or contact info?
Yes, you can update your company profile and contact information at any time by navigating to Account (link) and editing the relevant fields such as company name, address, phone number, and contact email. Be sure to save your changes to keep your ...
What should I do if I suspect fraud or receive suspicious messages related to Kaffea-X?
If you receive emails or SMS messages impersonating Kaffea-X communication that you believe is suspicious or fraudulent, report to support@kaffea-x.com.
Is my data secure on Kaffea-X?
Yes. Kaffea-X uses industry-standard encryption, role-based access control, and secure infrastructure to protect all user data fully compliant with applicable privacy laws (insert link to Privacy Policy).
How does Kaffea-X create and maintain pricing transparency?
Kaffea-X proprietary methodology leverages real-time market prices and historical price data help you make informed decisions�championing fairness and eliminating price copacity.
Can I also list coffee alternative ingredients like Chicory root, Dandelion root, Yerba mate, Ginseng, Postum, Mushroom coffee, Cacao?
Kaffea-X is a Marketplace for Green Coffee only.
Is the platform secure?
Yes, Kaffea-X is secure, using modern encryption, verified identities, and escrow protection to ensure safe, trustworthy transactions between global coffee partners. 1. Kaffea-X uses escrow services to hold payments until both buyer and seller ...
What are the technical requirements to access the platform?
To access Kaffea-X, you will need a compatible device (desktop, laptop, or mobile), a stable internet or Wi-Fi connection, a modern web browser, and an active Kaffea-X account.
Can I access Kaffea-X on mobile?
Yes. Kaffea-X can be accessed on a mobile device through a web browser with a stable internet connection. For the most reliable performance, we recommend using a desktop or laptop computer. No. A dedicated mobile application is not available at this ...
Is Kaffea-X available in other languages?
Currently the platform is available in English We will be adding more langauges soon. If your language is not yet included in the list, you may send a request to support@kaffea-x.com. Your feedback is important to us.
How can I submit feedback
You may submit your feedback through the feedback icon in your dashboard.
I found a bug or issue. What should I do?
You can reach our team through the support hotline or by initiating a support ticket via the Customer Service section in your dashboard. You may also email us at support@kaffeax.com for assistance.
How can I contact support?
You can reach our team through the support hotline or by initiating a support ticket via the Customer Service section in your dashboard. You may also email us at support@kaffeax.com for assistance.
What is specialty coffee?
Specialty coffee refers to�high-quality coffee beans graded using the Specialty Coffee Association (SCA) scoring system. To qualify as specialty: The green (unroasted) coffee must score 80 points or higher (out of 100) when evaluated by certified Q ...
How is KUPIC generated?
KUPIC is based only on key attributes that significantly affect quality, perception, and market price. These attributes are selected from a broader set of specialty coffee descriptors. Common price-determining attributes: Origin (country/region) ...
What is KUPIC?
KUPIC stands for Kaffea-X Universal Product Identification Code. It serves as an identifier for a specific coffee or a family of coffees, based on a defined set of attributes. While specialty coffees can be characterized by dozens of attributes, only ...
What makes Kaffea-X different?
We focus specifically on the coffee trade. Kaffea-X offers verified business profiles, product discovery tools, and built-in features to simplify sourcing and relationship-building. Our platform is built on principles of transparency , supporting ...
What is Kaffea-X?
Kaffea-X is a digital marketplace that connects specialty coffee producers, exporters, importers and roasters. We simplify the trading process by offering a secure, transparent, and efficient platform for sourcing and selling green coffee.