Seller identities are masked during the bidding process and until a trade contract is issued to both parties. Seller identity is masked via two distinct IDs: a buyer-facing one and a seller-facing one.
All transactions on Kaffea-X are on platform across bidding trading and contract signatures. Whole there are email notifications to users on various platform activity, these core transaction activities cannot be off-platform e.g. via email or phone ...
After the contract is confirmed on the Kaffea-x platform and relevant contracts are signed in the event of subsequent settlement exceptions, parties may initiate dispute or arbitration proceedings under the terms of the applicable GCA or ECFA.