How are contract disputes resolved?
Once a contract is created and signed by both parties any subsequent disputes are resolved under provisions of GCA/ ECFA as applicable .
Related Articles
What is the Contract/Cargo Code?
A reference number for shipping or contract identification.
What happens if a buyer disputes my listing after purchase?
After the contract is confirmed on the Kaffea-x platform and relevant contracts are signed in the event of subsequent settlement exceptions, parties may initiate dispute or arbitration proceedings under the terms of the applicable GCA or ECFA.
How can I see the seller or each Listing?
Seller identities are masked during the bidding process and until a trade contract is issued to both parties. Seller identity is masked via two distinct IDs: a buyer-facing one and a seller-facing one.
How do I handle spam or fake bids and offers?
All transactions on Kaffea-X are on platform across bidding trading and contract signatures. Whole there are email notifications to users on various platform activity, these core transaction activities cannot be off-platform e.g. via email or phone ...
What happens if a buyer claims my coffee arrived stale/damaged?
After the contract is confirmed on the Kaffea-x platform and relevant contracts are signed in the event of subsequent settlement exceptions, parties may initiate dispute or arbitration proceedings under the terms of the applicable GCA or ECFA.