Subscriptions
When is subscription fee payment required?
Subscriptions fees are payable at the time of registration. User can opt to pay using credit card or wire transfer. Subscriptions are also subject to auto renewal anually.
How long does verification take?
Verification for a new user can take up to 2 business days subject to type of subscriber (Trader or Non Trader) and method of subscription fee payment (credit card or wire transfer) and Kaffea-X routine due diligence process.
Can I automate subscription renewals
Yes, Kaffea-X auto renews your subscription annually. You will receive a notice 30 days before subscription end date at which time users will have the option to renew at current or different tier and subscription fee can be paid via credit card or ...
How should I pay my subscription?
Subscription fees are payable either by credit card or wire transfer. For wire transfers, instructions and banking details are included in the subscription notification.
How much is the subscription to the marketplace?
Subscription fees vary depending on whether you are a Trader (buyer or seller) or a Researcher, as well as your expected annual trading volume. For detailed pricing and plan options, please contact sales@kaffeax.com or call: U.S +1-855-502-9844 Toll ...
Is there any discount available for the subscription?
Discounted subscriptions may be available, for further details contact sales@kaffeax.com
Can I cancel my subscription?
Subscriptions are annual and are subject to cancellation with 30 days' notice. Subscription cancellation does not entail a refund. User retain access to historical activity on the platform.
Can multiple team members from my company use the same account?
Yes, each subscription automatically grants platform access to two unique users. Additional users can be added, subject to fees.
How do I register on Kaffea-X?
To create an account, please visit https://app.kaffea-x.com/signup and follow the instructions provided.
Who can use Kaffea-X?
Kaffea-X is designed for a wide range of stakeholders in the specialty coffee ecosystem, including: 1. Producers & Cooperatives � Seeking to connect directly with international buyers and showcase their coffee lots. 2. Exporters & Importers � ...